About
Highly motivated and solutions-oriented professional transitioning into Backend Engineering, currently enhancing expertise in Node.js, API development, and database management through intensive bootcamps at Kodecamp and AltSchool Africa. Leverages a strong foundation in problem-solving, meticulous organization, and effective communication cultivated through diverse customer service, sales, and operational roles to build robust and efficient backend systems.
Work
Nairobi, Kenya
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Summary
Supported daily operations and customer engagement for a leather workshop, ensuring efficiency and contributing to business growth and brand visibility.
Highlights
Optimized workshop productivity and efficiency by meticulously maintaining a clean, organized, and safe environment.
Enhanced brand visibility and generated new customer leads by effectively representing the business at trade expos, contributing to increased sales and Instagram followers.
Managed sensitive business communications and errands, including email correspondence, demonstrating high levels of professionalism, discretion, and reliability.
Streamlined daily workshop operations, including product packaging, material procurement, and deliveries, showcasing proactive initiative and adaptability.
Nairobi, Kenya
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Summary
Drove revenue growth and ensured customer satisfaction through direct sales and relationship management.
Highlights
Achieved a conversion rate exceeding 70% of customer contacts into revenue sales by delivering tailored product recommendations.
Contributed to a 5% increase in overall sales by proactively conducting over 100+ outbound customer calls weekly.
Cultivated strong customer relationships through professional multi-channel communication (phone, email, social media), fostering repeat business and high satisfaction.
Ensured seamless customer experiences by efficiently supporting order processing, promptly addressing inquiries, and resolving issues.
Languages
English
Native
Swahili
Native
Skills
Backend Development
Node.js, API Development, RESTful Services, Database Management (SQL/NoSQL), Server-side Logic.
Programming & Tools
JavaScript, Git, GitHub, VS Code.
Technical Concepts
Problem Solving, Debugging, System Thinking, Data Handling, Agile Methodologies.
Professional Skills
Adaptability, Rapid Learning, Analytical Thinking, Effective Communication, Cross-functional Collaboration, Process Optimization, Customer Engagement.
References
Lucy Mwangi
CEO, Humble Beginnings Ventures Ltd | Tel: +254 705 249 440
Diana Anampiu
CEO, Perazim Plaza | Tel: +254 724 578 695